Privacy Policy

1. Introduction

Welcome to Partnearn LLC, a Wyoming Limited Liability Company ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our CloneYourself Video System courses.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Operating Entity

All services provided through this website are offered by:

3. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Purchase our course or services
• Register for an account
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Billing and payment information (processed securely through our payment processor)
• Account credentials (username, password)
• Professional information (profession, practice area)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver the course materials
• Provide customer support and respond to inquiries
• Send you updates, course materials, and educational content
• Improve our website, products, and services
• Detect and prevent fraud and security issues
• Comply with legal obligations
• Send marketing communications (with your consent)
• Analyze usage patterns and optimize user experience

Legal Basis for Processing (GDPR):

For users in the European Economic Area (EEA), we process your data under the following legal bases:

• Contract Performance: Processing necessary to deliver the course you purchased
• Legitimate Interests: Improving our services, fraud prevention, customer support
• Consent: Marketing communications and non-essential cookies (you may withdraw consent anytime via our cookie banner or unsubscribe links)
• Legal Obligation: Tax records, regulatory compliance, responding to legal requests

AI Model Training Disclosure:

We do NOT use your personal information, uploaded content, or user data to train artificial intelligence models, machine learning systems, or similar technologies. Your data is used solely for the purposes described in this Privacy Policy: delivering course materials, providing customer support, and sending communications (with your consent).

Anonymized, aggregated analytics data (such as page views and general usage patterns) may be used to improve our services but is never used for AI training purposes.

5. Email Communications & CAN-SPAM Compliance

We comply with the CAN-SPAM Act of 2003 and all applicable email marketing regulations.

Our Email Practices:

• Clear Identification: All marketing emails clearly identify Partnearn LLC as the sender
• Physical Address: Every email includes our physical mailing address: 30 N Gould St Ste R, Sheridan, WY 82801
• Unsubscribe Mechanism: Every marketing email contains a clear, conspicuous unsubscribe link
• Opt-Out Honoring: We process all unsubscribe requests within 10 business days
• No Deception: We never use deceptive subject lines or misleading header information
• Third-Party Compliance: We do not sell or transfer email addresses to third parties for their marketing purposes

How to Unsubscribe:

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Emailing support@twincast.pro with "UNSUBSCRIBE" in the subject line
• Replying to any marketing email with "UNSUBSCRIBE"

Note: Unsubscribing from marketing emails will NOT affect transactional emails (order confirmations, access credentials, support responses).

6. Payment Processing & PCI-DSS Compliance

Important: We do NOT store, process, or have access to your full credit card information. All payment processing is handled by our PCI-DSS Level 1 certified payment processor.

Secure Payment Processing

All payments are processed through our PCI-DSS Level 1 certified payment processor. When you make a purchase:

• Your payment card information is transmitted directly to our payment processor using industry-standard TLS encryption
• We NEVER receive or store your full credit card number, CVV, or card expiration date
• Our payment processor stores your payment information securely in compliance with PCI-DSS standards
• We only receive limited information such as: cardholder name, last 4 digits of card, card brand (Visa, Mastercard, etc.)
• All transactions are protected by advanced fraud detection systems

Chargeback & Dispute Process

If you dispute a charge or initiate a chargeback:

• Your payment processor will handle the dispute investigation
• We may share transaction details and communication records to resolve the dispute
• Fraudulent chargebacks may result in permanent account termination and reporting to fraud prevention networks
• For legitimate issues, please contact support@twincast.pro first - we resolve 95% of issues without chargebacks

7. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Payment Processors: Our certified payment processor for secure payment processing (see Section 5 for details)
• Email Service Providers: To send course materials, updates, and transactional emails
• Analytics Providers: Meta Pixel (Facebook) for website analytics and advertising
• Hosting Providers: Vercel, Inc. for website hosting and content delivery
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience and analyze website performance. By using our website, you consent to our use of these technologies.

Tracking Technologies We Use:

• Meta Pixel (Facebook): Tracks conversions and enables retargeting advertising on Facebook and Instagram. Privacy Policy
• Essential Cookies: Required for website functionality, including shopping cart, checkout, and user authentication.

Managing Cookies:

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Transaction Data: 7 years (tax and legal compliance)
• Course Access: Lifetime (as promised in your purchase)
• Email Communications: Until you unsubscribe or request deletion
• Support Tickets: 3 years for quality assurance
• Analytics Data: 26 months
• Deleted Accounts: Permanently deleted within 30 days (except transaction records required by law)

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the following rights under GDPR (European Union) and CCPA (California):

General Privacy Rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Data Portability: Request transfer of your data to another service in a machine-readable format
• Right to Object: Object to processing of your data for direct marketing

California Residents (CCPA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (Note: We do NOT sell your information)
• Right to non-discrimination for exercising your privacy rights

EU Residents (GDPR):

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to restrict processing of your data
• Right to lodge a complaint with your local data protection authority
• Right to object to automated decision-making and profiling

To exercise any of these rights, please contact us at support@twincast.pro
We will respond to your request within 30 days (GDPR) or 45 days (CCPA).

12. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@twincast.pro and we will take immediate action to delete such information.

13. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located in the European Economic Area (EEA) or other regions with data protection laws, please note that:

• We process data in the United States and other countries
• We implement appropriate safeguards including Standard Contractual Clauses (SCCs) where required
• Our payment processor complies with international data transfer regulations
• By using our service, you consent to this transfer and processing

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top
• Sending an email notification for significant changes (if you have an account)

You are advised to review this Privacy Policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

15. Contact Us & Data Protection

If you have any questions about this Privacy Policy, please contact us:

Data Processing Agreements (DPA)

For Business Customers: If you require a Data Processing Agreement (DPA) for GDPR compliance or other regulatory requirements, please contact us at support@twincast.pro with the subject line "DPA Request".

We work with enterprise customers and can provide appropriate data processing documentation upon request. DPA requests are typically processed within 5-10 business days.